Feel Confident in Your Decision
You spend a third of your life sleeping. The quality of that sleep is Parklane Mattresses’ top priority. That is why we offer a 90-Night Comfort Guarantee with every mattress purchase.
Our sales associates work hard to fit each and every customer to the perfect mattress. Still, if your new mattress does not meet your expectations once at home, we give you the opportunity to exchange it for another. This one-time exchange must occur within the first 90 nights of receiving your new mattress. However, we do ask that you keep the mattress for a minimum of 21 nights to give your body a chance to adjust to a brand new sleeping surface.
Please note that we inspect all mattresses returned for exchange, and if there are any damages, an exchange will not be allowed. Also, a mattress can only be exchanged for a model of the same size, and there is an exchange fee of $150 per mattress or $250 per set. With that in mind, exchanges for higher priced models will require you to pay the difference in price plus the exchange fee. Exchanges for lower priced models will result in a refund for the difference in price after the exchange fee has been applied.
Foundation exchanges are available for a $100.00 fee during the 90-night comfort guarantee. If a change is needed after the 90 days, you will need to purchase a new foundation(s) and pay the current recycling fee if you want us to remove your current foundation.
If we delivered the mattress you want to exchange, then we will pick it up and take it to DR3 Mattress Recycling and bring your new selection to your home. If you picked your mattress up from our factory in Tualatin, Oregon, then you are responsible for bringing it back to exchange. For more information about our 90-Night Comfort Guarantee, please speak with one of our sales associates, or call our Customer Service Department at 800-790-6422.
Take comfort in the fact that when you shop at Parklane Mattresses, you will have 90 nights to ensure you made the right decision.